What to Bring to a Tile Design Appointment

Most people walk into a tile design appointment with excitement and a vague sense of dread; a few Pinterest screenshots on their phone, a paint chip that might or might not be the actual wall color, and no idea whether that is enough. It is a start. But the appointments that go the smoothest, where someone leaves with real clarity and a selection they feel great about, tend to happen when a client shows up with just a little more to work with.

You do not need a binder or a mood board. You need the right information and a clear enough picture of what you are after that your consultant can do what they do best: help you narrow a world of options down to the one that is right for your specific space.

Here is exactly what to bring, what to expect, and why the appointment itself is a lot more enjoyable than you might think. You can book your free design appointment right here and our consultants in Wilmington, Durham, and Asheville are ready to help.

What Should I Bring to a Tile Design Appointment?

The most useful things to bring:

  • Your space dimensions (room size, wall height, any areas to avoid)
  • Photos of the existing room or inspiration images, even rough ones
  • A paint chip or color sample from the room, or photos of fixed elements (cabinets, countertops, flooring)
  • Your timeline and a general sense of budget range
  • Any contractor or installer input on substrate, layout constraints, or waterproofing needs

Bring what you have. Your consultant will work with it and ask the questions that fill in the gaps.

Your Space Dimensions: The One Thing That Changes Everything

A rough sketch or a set of measurements is the single most useful thing you can bring to a tile design appointment. Knowing the square footage of a floor, the linear feet of a backsplash, or the height of a shower wall lets your consultant calculate how much tile you need, suggest sizes that work with the layout, and help you think through grout lines and cuts at the edges.

The right tile size for a space is not just an aesthetic call. A large-format tile on a small bathroom floor can result in a lot of cut pieces at the edges that look awkward and drive up material cost. A smaller mosaic on a wide-open kitchen floor can feel busy. Getting the dimensions right early changes the entire conversation. If you have not measured yet, do not let that stop you from making an appointment because your consultant can walk you through exactly how to get the numbers before you commit to anything.

Photos and Inspiration: Any Format Works

Pinterest boards, magazine clippings, a screenshot from a project we posted on Instagram, even a photo of a tile you saw at a friend’s house: all of it is useful. You are not presenting a finished design; you are giving your consultant a sense of your direction.

Do not worry about editing it down or making it coherent. More is better at this stage, because the patterns in what you are drawn to are exactly what a good consultant is trained to spot. If you have saved twenty images and half of them have warm wood tones, that tells your consultant something. If every bathroom you have saved has white marble floors, that tells them something else. The images do not have to be from tile showrooms, and they do not have to be realistic for your budget. Bring them all.

Ready to book your appointment?

Our design consultants make this part easy.

A free design appointment with one of our consultants is the fastest way from overwhelmed to decided. We have three showrooms in Wilmington, Durham, and Asheville, each stocked with one of the largest in-stock tile selections in the region.

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Fixed Elements: The Anchors That Guide Every Choice

The tile does not live in isolation. It lives with your cabinets, your countertops, your flooring, your hardware, and your light. Bring samples or clear photos of anything that is already decided or already in place: the cabinet color, the countertop material, the floor going into the adjacent room, the fixtures if they are already chosen. Even a paint chip helps.

The more anchors your consultant can see, the more precisely they can guide you toward something that works beautifully as a whole rather than just looking good on its own. Our kitchen gallery shows how great tile coordinates with cabinets, countertops, and fixtures to create a room that feels completely pulled together. That kind of cohesion starts with understanding the fixed elements before a single tile is chosen.

Timeline and Budget: Be Direct, It Helps

You do not need a precise number, but a general sense of your range and your timeline gives your consultant something real to work with. It helps them steer you toward options that are right for your project, toward what is in stock and ready to go if you are on a contractor’s schedule, and away from approaches that would add complexity you do not need.

There are genuinely beautiful options at every level of investment. Knowing where you are starting helps us find the right one faster, and it keeps the appointment focused on tiles that will actually work for your project rather than ones you fall in love with and then have to set aside.

What Your Installer Has Said: Worth Knowing

If your contractor or tile installer has flagged anything about the substrate, the waterproofing system, or the layout, bring that information with you. Knowing whether a Schluter system is already in the plan, whether the wall is cement board or drywall, or whether there are floor-level transitions to manage changes which tiles will work and which will not.

The Ceramic Tile Education Foundation advises homeowners to bring measurements, inspiration photos, and any contractor information to help consultants recommend the right materials for their specific project. This is exactly how our appointments work. And if you do not have installer notes yet, no problem. 

Your consultant can help you figure out the right questions to ask before you hire anyone. We also stock a full range of Schluter systems and setting materials that your installer will need, so once you have chosen your tile, getting the right supplies is one less thing to track down.

What the Appointment Actually Feels Like

It is a conversation, not a quiz. You will walk through physical samples with a consultant who has helped hundreds of homeowners through exactly this process, pulling options, setting them next to each other under real light, showing you what works together and what does not. Decisions that felt enormous at home start to feel surprisingly clear inside thirty minutes of that kind of focused, expert attention.

There is also something that happens when you hold a tile in your hand that no screen can replicate. The weight of it, the texture underfoot, the way the finish catches the light at different angles. These things matter, and they only happen in person. Our Wilmington, Durham, and Asheville showrooms are designed for exactly this kind of hands-on, side-by-side exploration.

Book Your Appointment and Come Ready to Be Surprised

The clients who love their tile the most are usually the ones who came in thinking they knew exactly what they wanted and left with something even better. That is what happens when solid preparation meets a great selection and someone who knows how to use it. Come in with your dimensions, your inspiration, and your anchors and let us take it from there.

Endless tile. Your style. Our expertise.

Book a free design appointment and leave knowing exactly what you want.

Our design consultants are ready to help at our Wilmington, Durham & Asheville showrooms. Locally owned since 1998, we pair the region’s largest in-stock selection with the expertise to make your tile decision feel easy and exciting.

Book a Free Design Appointment

Or visit a showroom in Wilmington, Durham, or Asheville

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George Parent


General Manager

George is the General Manager of the Mills River, NC location. Having worked in the commercial tile industry for more than 30 years, he has acquired a vast knowledge of tile material production, sales, project management, and more. He is excited to meet various installers and suppliers and loves sharing the industry tips and tricks he has picked up throughout his career. George’s main priority is always to ensure that he can provide his customers with top quality products and dedicated support throughout the entirety of his customers’ projects.

After growing up in New England, serving in the US Marines for 8 years, and raising his family in Virginia for 28 years, George is excited to explore the beautiful Blue Ridge Mountain region of North Carolina.

In his free time, George enjoys skiing, golfing, and spending time with his family and his dog, Penelope.

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Sara Parent


Outside Sales Manager

Sarah is an accomplished Outside Sales Manager based in Mills River, NC, with a distinguished 7-year tenure in the commercial tile industry. Her dynamic career showcases a fervent dedication to engaging with architects, designers, general contractors/builders, and dealers, offering unparalleled assistance in project specifications.

Demonstrating an in-depth knowledge of products, materials, and specification selection, Sarah excels in managing projects of varying scales, spanning from small residential to multi-family and large-scale commercial endeavors.

With over three decades of prior experience in management and sales, Sarah brings invaluable skills in drive, organization, and project execution efficiency to her current role. Her multifaceted expertise ensures a seamless and effective approach to project management.

Beyond her professional endeavors, Sarah is an avid traveler, domestically and internationally, and finds joy in culinary pursuits such as cooking and baking. Above all, she cherishes quality time spent with family and friends.

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Leland Decker


Business Development

An alumnus of NCSU, with a bachelor’s degree in interior architecture, I bring more than 30 years of experience in the design industry. My career began at a large commercial firm in Manhattan, and I quickly realized my passion was in residential design. In 2000 I relocated to Washington, DC and started designing in the high-end/luxury market. A few years later I made the move into freelancing full scale design and project management. During this time, I had the pleasure of working on the renovation and restoration of the Hollerith House, built in 1911, in Georgetown.

In 2017, I returned to North Carolina for a lifestyle change, and in February 2023, I joined Southeastern Tile Connection Inc. during its expansion into the western NC market. My role has been focused on developing relationships and establishing our presence within the communities of western NC.

Looking ahead, I’m excited to nurture lasting relationships with industry professionals, bridging the gap between their needs and success. Community involvement is a priority, and I am committed to contributing to the growth and vibrancy of Southeastern Tile Connection Inc. as we navigate the evolving landscape of design.

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Susan Moxley


Showroom Manager

Susan has been working at the Southeastern Tile Durham location since opening day, but her experience in the industry spans over a decade. Susan began her design journey back in 2007 when landing her first tile job and quickly discovered her natural talent for it. Encouraged by her mom, she decided to pursue further education in interior design, earning my AAS degree in 2013. Since then, Susan has been fully immersed in the world of tile. When working with customers, her approach is all about effective listening and bringing their vision to life. She enjoys it when clients aren't afraid to embrace bold colors and patterns. It's also refreshing to work with different clients every day, as it keeps things interesting and diverse. As for her design style, she leans towards the eclectic side. If Susan sees something she likes, she can always find a way to make it work. Susan has attended many trade shows, always eager to discover the latest and most exciting trends in the industry. It's a great way to stay inspired and keep my designs fresh. Outside of work, I'm a proud mom to two beautiful girls and I enjoy spending quality time with them.

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Erica Pippin


Design Consultant

Erica is a Design Consultant who loves collaborating with designers, builders, and residential customers. Her portfolio includes residential, commercial, and collaborative projects. Erica holds a Bachelor's degree in Interior Design from East Carolina University and an Associate's degree in Design from Wake Tech. Her passion lies in working with people and creating a personalized experience that matches their unique style and design needs. With a decade of experience in the industry, Erica stays current with the latest design trends and can accommodate various design preferences. Whether you're aiming for a modern, contemporary look or prefer a more traditional approach, she is here to help you achieve your design goals. Pick out something you love, and she can help you build a beautiful room around it that works for your project requirements. Erica is a Raleigh native who enjoys solving puzzles, exploring new places, and cherishing quality time with her family, friends, and adorable dog, Chachi. Erica looks forward to working with you soon!

“When it comes to my own style, I embrace an eclectic approach with neutral undertones, adding layers of texture and color.”

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Crissy Brown


Design Consultant

My Name is Crissy. I am a native of Durham and have recently returned to my favorite region after living in Georgia for many years.

For the past 25 years, I have been providing assistance to homeowners, designers, architects, and contractors at various levels.

I enjoy meeting with contractors and homeowners about their design projects. My passion lies in transforming bathrooms, kitchens, laundry rooms, and outdoor spaces to meet my clients' needs.

Instead of making decisions for you, I'll work closely with you to create a design plan that aligns with your vision, timeline, and budget.

"My philosophy is that the beauty of design has the power to transform and enhance our lives."

Among the many design possibilities, you might need some inspiration and expert advice. Whether you're building a new home or transforming your current living space, I will assist you to make the process smooth. Let's embark on the journey together!

Over the years, I have found joy in receiving calls from clients who are pleased with my results.

In my free time, I enjoy painting, sewing, baking, traveling, and spending time with my children, Kaylee, Zach, and my fur-child, Nylah.

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Michelle D Edwards


Showroom Manager / Design Consultant

Michelle has been a design consultant with Southeastern Tile Connection since 2005. She graduated from the University of North Carolina with a BA in Arts. Michelle works closely with designers, builders, and homeowners throughout the entire selection process. Michelle stives to listen to her clients and guide them in a way that meets their individual needs. She helps her clients create spaces that they love and can live with over time. Michelle’s style is timeless and classic. She loves natural stone tile as well as the prints and patterned tiles done on stone and terra-cotta.

“With tile, sometimes less is more. I don’t think you need to do too much ‘decorating’ with tile. Clean, simple, classic looks that you can decorate around will stand the test of time.”

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Lisa Townsend


Design Consultant

Lisa has been a Design Consultant with Southeastern Tile Connection since 2019. She came to us with over 30 years of experience in the design field – 10 of those in the tile industry. Lisa finds inspiration in nature and all its beauty. Using nature as her guide, she enjoys using natural, timeless bases with subtle pops of color, texture, and patterning. She believes good design can take time, so clear communication between the designer and client is the key to turning their ideas into reality. Her ultimate goal is to help create beautiful, functional spaces that fit seamlessly into her clients’ lifestyle.

When she’s not in the showroom, you may find Lisa repurposing furniture, hiking trails or spending time at the beach with family.

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Alexia Porzio


Design Consultant

Alexia has been a design consultant since 2018. She has a Bachelor of Arts degree from the University of New Hampshire. Alexia likes to say this profession found her after going into Southeastern Tile regularly to design various spaces within her own home. Now, she works to help others design their dream spaces. Throughout the selection process, she will work closely with clients, builders, and designers to create personalized spaces. She strives to listen to her client’s ideas and offers guidance and design layout suggestions that bring a collaboration of ideas and visions to life. She believes classic styles always withstand the test of time and by adding elements of color, texture or pattern to the space, the design will elevate to a custom look which makes it unique and your own. Simplicity is always a great starting point!

“Be faithful to your own taste, because nothing you really like is ever out of style” -Billy Baldwin

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Morgan


Design Consultant

With an eye for color and a passion for creativity, Morgan brings an element of unique artistry as a design consultant. An award-winning ceramic artist, Morgan has had her work displayed across the nation through exhibitions, galleries, and residencies.

Morgan earned a degree in ceramics and a double minor in art history and business from Anderson University in South Carolina. Her training enables her to reference styles across cultures and eras, creating a cohesive aesthetic. Morgan’s love of history and culture, enhanced by her travels across the USA and Europe, allow her to add depth to design, referencing bygone eras while embracing the contemporary.

One of her favorite projects was recreating bathroom tile for a historic home in Georgia. This work involved making a plaster mold to replicate the antique tiles as accurately as possible. Morgan also created dozens of test tiles to try to match the exact white glaze of this specific tile. The goal was not only in the accuracy, but also in the beauty of restoring this historic landmark.

Morgan brings that organization and element of business into her sales. Owning her own business, Morgan McCarver Porcelain, has taught her so much about business practice and customer service. Her helpful spirit and problem-solving attitude have served her well in her past experience as event planner and helped her achieve top salesperson in a previous career.

In her free time, Morgan enjoys working in her studio or promoting her book, "God the Artist: Revealing God's Creative Side Through Pottery."

She's been able to share about her creative journey on over 50 podcasts worldwide, as well as in the form of live demonstrations, virtual summits, and panel discussions. Morgan’s work also has been displayed in three solo exhibitions across the Carolinas, and she enjoys returning to Blowing Rock, NC, annually as an Edgewood Cottage Artist in Residence with the Blowing Rock Historical Society. Her work can be seen in various galleries across the Carolinas and Tennessee, as well as online through her website.

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Mackenzie Eason


Lead Design Consultant

Mackenzie Eason has been a Design Consultant with Southeastern Tile Connection since 2024. With a background in design and mental health, Mackenzie brings a unique perspective to creating uplifting spaces that bring a true sense of home. She enjoys collaborating with designers, builders, and homeowners to create personalized spaces that reflect their clients' visions. Mackenzie's personal design style is modern rustic, characterized by clean lines, textures, and a blend of old and new. She believes that clear communication and understanding the nuances of clients’ unique needs are key to crafting a project that shines. In her free time, Mackenzie enjoys mountain biking, reading, and spending time with her family.

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Jordan Stanaway


Design Consultant

With over a decade of experience managing art galleries across the nation, Jordan brought her artistic insight to SETC in 2025. Having lived in Eugene, Oregon; Asheville, North Carolina; and the Midwest, Jordan thrives at recognizing and enhancing everyone’s style and preferences. She enjoys the creative and technical challenge of designing projects that are as beautiful to live in as they are practical—her personal style is best described as "bold mid-century modern." With cursory experience in rugs and furniture as well, she has a knack for pulling a vision together from floor to ceiling.

In her free time, Jordan is a visual artist and bass player. When not plugged into an amp, she enjoys spending time with her Star Trek club, planning the next round of T-shirt designs, or exploring the Hendersonville area—her home base of over twenty years.

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Courtney Hatherlee


Design Consultant

Courtney is new to the tile industry, but she brings a wealth of knowledge and experience from several related fields. She has a prestigious background in cosmetics and a keen eye for color. With experience in cabinet design and building permit administration, Courtney understands what it takes to make a project beautiful—from framing all the way to furnishing.

Her personal experience remodeling a 1960s farmhouse has made her both knowledgeable and patient, giving her a true appreciation for the steps and effort it takes to bring a vision to life. Born and raised right here in Western North Carolina, Courtney has had a passion for design from a very young age. She describes her personal style as Traditional Farmhouse, French Country, and Country Chic.

Courtney has lived in several states, including Oklahoma and South Carolina, during her late teens and mid-twenties. She is a proud mother who enjoys spending quality time with her family. In her free time, she loves shopping at boutiques to keep her wardrobe in style and going antique picking for unique finds.

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Jaisa Conroy


Design Consultant

From a young age, Jaisa has been passionate about interior design, always dreaming of a career where creativity and functionality come together to transform spaces. After graduating with an Associate’s Degree in Interior Design from Cape Fear Community College, Jaisa has developed a keen understanding of color, texture, and style. She loves bringing together elements that make spaces both beautiful and practical.

Jaisa works as a Design and Sales Consultant at Southeastern Tile Connection. In this role, she blends her design expertise with a wide range of tile options to help clients choose the perfect materials for their projects. Whether assisting with a kitchen remodel or designing a cohesive look for a bathroom, Jaisa is passionate about curating the ideal tile combinations that elevate any space. She continues to thrive in the world of design, enjoying the opportunity to work closely with clients and help make their design dreams come true through carefully chosen tile selections.

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Kayla Beavers


Design Consultant

With more than a dozen years of experience and a Bachelor of Science in Interior Design, Kayla has built her design approach on the balance of skill, creativity, and imagination. She believes a home should be both functional and expressive, and she brings a thoughtful mix of precision and playfulness to every project. Her work often draws inspiration from fashion, art, and unexpected details, giving her designs a sense of whimsy and individuality that clients remember long after a project is complete.

At the heart of her process are relationships, whether partnering with builders, guiding homeowners, or curating pieces that tell a story. She values the trust of those who invite her into their projects and is known for her clear communication, transparency, and dedication to detail. Her goal is to make the design process approachable and enjoyable, ensuring clients feel both confident and inspired along the way.

Beyond design, Kayla draws inspiration from art, vintage treasures, and the world of fashion; elements that add a touch of whimsy to her work. Creativity is not confined to her profession; it’s a way of life, infused into how she lives, connects, and explores. This playful, stylish perspective is what makes each of her projects distinctive and memorable

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David Christopher


Operations Manager

 

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Abigail Jones


Design Consultant

As a design consultant, Abigail brings creativity, an artistic mind, and color theory expertise to the Southeastern Tile Connection team. After completing her college internship with SETC, Abigail discovered her passion for the tile industry and the endless creative possibilities it offers. She believes tile is the jewelry of the home, an element that can elevate and personalize any space.

As a recent graduate of Western Carolina University's School of Fine & Performing Arts with a Bachelor of Science in Interior Design, Abigail brings knowledge of current design trends, material applications, and creative problem-solving. Through her internship and continued experience with the SETC team, she has developed an appreciation for the technical and artistic aspects of tile selection and enjoys helping clients bring their design visions to life.

With a personal design style rooted in Scandinavian boho, Abigail is drawn to bright, cozy spaces inspired by nature, texture, and simplicity. Outside of work, she enjoys caring for her plants, playing volleyball, and watching romantic comedies. Abigail is grateful for the opportunities that have shaped her design journey and is excited to continue helping homeowners, designers, builders, and contractors select the perfect materials for their projects.

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