How We Are Accommodating Our Customers during the Coronavirus Outbreak 03.25.20

Updated May 8, 2020

We’re carefully reopening our doors on May 18.

The last several weeks have been a challenge for our industry, our community, and our nation. We hope that you and your family are remaining healthy, safe, and prosperous. In light of new guidelines released by the State of North Carolina, we are able to make some changes to our policies.

Beginning Monday, May 18th, we will again be welcoming walk-in customers into our showroom. We still encourage our customers to make an appointment with a designer so that they can receive the highest level of service possible. To comply with State guidelines, we will continue certain practices that we have implemented over the last several weeks. Our staff will continue to maintain a high level of cleanliness frequently wiping down surfaces with recommended disinfectants. Hand sanitizer will be provided and readily accessible. Our pickup and delivery area will be marked with proper social distancing indicators. Curbside delivery of products will still be provided as requested.

We thank you for your continued support. As we move through this situation we look forward to a healthy and prosperous future. Please feel free to reach out to any of our staff if we can help accommodate any special needs or concerns that may arise.

Previous update from April 9:

Temporary Policy Changes

Special Order Items

            Many of our suppliers are beginning to change their policies regarding materials ordered. They are no longer allowing changes or cancellations once orders are placed, are requiring upfront payment before orders ship, and are no longer accepting returns. Because of this, we will now require 100% deposits on all special-order items for COD customers. Once an order has been placed and deposits received, we cannot accept changes, cancellations or returns on those orders.


            Customers picking up at Customer Service should call ahead when they are coming to pick up an order. If the order is COD, we require any outstanding payments to be made over the phone prior to pick up. Once you arrive to pick up your material, please remain in your vehicle and call 910-799-5565, option 2, and we will deliver to you.


            We have always been very flexible with our return policy. We understand that situations sometimes change on jobs, and we try to be accommodating. However, due to the increased limitations on our ability to return material to our suppliers, as well as the added interactions required to complete these transactions, we temporarily will not be accepting any returns. This includes special order AND stock material.

The challenges we are facing as an industry and as a community are unprecedented.

Southeastern Tile remains committed to providing the highest level of service and products possible. Thank you for your continued loyalty as we all adapt to the challenges as they present themselves.          

March 31, 2020

In order to maintain compliance with State and Local directives, Southeastern Tile is implementing new procedures regarding the pick up of orders. These policies will go into effect beginning Tuesday, March 31st at 7:30 am.

  1. Please call or email ahead to place orders when possible.
  2. When you arrive to pick up your order, follow the posted signs to the customer pickup area located at the far end of the parking lot.
  3. If payment is required, we will take payment over the phone.
  4. Remain in your vehicle and a member of our staff will load your material.

Our customer service area will be limited to one person or crew at a time.

These measures are temporary and will be rescinded as soon as possible. We appreciate your patience as we continue to negotiate these uncertain times. The building industry is vital to our economic security. Southeastern Tile remains committed to providing the services and products needed to the trades to support this vital component of our economic infrastructure.

Please note that as of March 25, our showroom is appointment-only. To schedule your appointment, please follow this link.

Stay safe and healthy,

Sharon, Mike and the entire Southeastern Tile crew.

March 25, 2020

To our valued customers,

As I am sure you are aware, the situation involving the COVID-19 pandemic has caused major disruptions to many business sectors. Throughout the crisis, Southeastern Tile has done everything possible to continue providing service to our customers with limited disruption. We are striving to maintain a level of operations adequate to provide products and services to the building industry and homeowners in our community.

In order to continue to effectively serve our community, we are implementing changes to our normal showroom operations. Effective beginning Friday, March 27, our showroom will be by appointment only. We will also request that visitors to our showroom answer a few short screening questions to help to determine the level of risk in spreading the COVID-19 virus. Our showroom staff will do everything possible to accommodate customers who are not able to visit our showroom in person. This includes providing samples delivered curbside and video conferencing.

Our pickup and delivery operations will continue as normal. We ask that if you feel you have been exposed to COVID-19 or show any signs or symptoms of the virus to please observe proper self-isolation in accordance with WHO and CDC recommendations.

Please feel free to contact us if you have any questions regarding this policy. Southeastern Tile is committed to continuing to provide the highest level of service during these trying times.

Stay safe and healthy!

Mike Nichols
Vice President
Southeastern Tile Connection

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